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As the site progresses and new features are implemented, the senior management will update the rules as necessary.

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CYO - Having Trouble Uploading?

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  • CYO - Having Trouble Uploading?

    I want to do some testing with your files. If you're having trouble uploading, send me an email with your zip file at jones.angie@gmail.com

    let's get this smoothed out!

  • #2
    Directing some users that I know have had trouble or errors to this thread.

    Comment


    • #3
      i've been emailing angie about this, but i thought i'd share:

      for some reason it works on my macbook, ipad, and android phone but not my windows pc. tried clearing browser data, cookies, etc. but to no avail. 🤔
      maybe if you're desperate to upload stuff, try using your phone or something lol

      Comment


      • azure
        azure commented
        Editing a comment
        Same here. It seems to be Windows related. Glad my phone works! :)

    • #4
      Hi i sent you a file

      Comment


      • #5
        So I have a confusing problem. I tried to upload background.
        "263.jpg is of an invalid type. Backgrounds can be png, jpg, or gif"
        I converted to png and have the same message
        "263.png is of an invalid type. Backgrounds can be png, jpg, or gif."
        (PC, windows 10, gimp.)

        Comment


        • angieluvboo
          angieluvboo commented
          Editing a comment
          can you email it to me please?

        • mara_vel
          mara_vel commented
          Editing a comment
          So from what I gather, your file name has to match the layer. 263 is not a valid layer name , the layer is “backgrounds”. So you would have to name your file “background263”. I found that out w a dress, I had the file named after the collection name, when it needed to just be named “dress1”- am I getting that right, Angie?

        • angieluvboo
          angieluvboo commented
          Editing a comment
          filename can be anything. what's important is the folder name. think about it this way "how will the site know this is a dress? oh I have to put it in a dresses folder so they know which layer this file belongs on"

      • #6
        So Angie, would you be able to share some common errors you’re seeing? Maybe that will help others understand where they are going wrong too. Like is it double zipping, or just incorrect file names?

        Comment


        • angieluvboo
          angieluvboo commented
          Editing a comment
          most of the issues were site issues I had to fix. the only mistakes I saw were trying to include zips within zips, or not naming the layer directly EXACTLY as the template_cyo.zip demonstrates.

      • #7
        When we try to upload backgrounds we get the message that the files are not of the correct file type. I tried jpg, png and gif

        Comment


        • #8
          Background uploads now fixed. Sorry about that yall

          Comment


          • #9
            The CYO section says I should name a file f.e. backgrounds\mybackgrounds1 but windows 10 won't allow me to use \ in a file name. How to fix this?

            Comment


            • angieluvboo
              angieluvboo commented
              Editing a comment
              no, that's folder slash filename. so filename is just mybackgrounds1.jpg and folder name is backgrounds

          • #10
            Posting for xocrazybeautiful


            Aug 04, 2020 06:46:19 PM CT Aug 04, 2020
            Every time I click a post in the forum, it takes forever to load, or it stops loading.
            I use chrome. And the shop problem is I just wanted to delete the "Winter Romance" stuff out,
            until I was ready to upload it. Accidentally hit public not realizing.

            edit Liz: trying a few things out to fix the forum issue, thought since the other was a CYO issue, although not exactly an upload issue, I would put it here.
            Last edited by fashionchallenged; 08-05-20, 12:54 AM.

            Comment


            • #11
              According to what criteria are things loaded in the shop? It is upsetting that I have such a mess with new items- I thought that since there are directories in zip, they would be loaded sequentially by layers and numbers- but no, I got everything mixed up, neither by layer nor by number. In the "search shops" there is one order- but in the shop, it's a tragedy! I have shoes05, dress07, handbag08, scarve02 and a shoes again... There is no order or logic in it at all.
              Why is this ordered in "search shops" but not in my shop?
              I preferred to upload one by one before, there was order in the store, items were displayed in the order I chose. And it looks like I will have to pack and upload each item separately and it will take more time than before. It's very frustrating.😭
              How can I fix it? Is it really the only way to zip each single item separately?




              Comment


              • Zumzy
                Zumzy commented
                Editing a comment
                It's not you, the same thing happens to me as well. Angie mentioned that she will look into it. 😉
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